HRMS
Employee Onboarding Digitization
Transformed a 5-day paper-heavy onboarding process into a 1-day digital workflow for a 1,200-employee organisation, improving new hire scores by 35%.
2 months
BA + UAT Lead
5d to 8h
Onboarding Time
70% less
HR Effort
+35%
Experience Score
60
Test Cases
The Problem
New employees spent their first week chasing paperwork, IT access, and policy acknowledgements across 6 departments. HR spent 8 hours per hire on coordination. 30% of new hires reported poor onboarding experience in exit surveys.
My Approach
- 1Shadowed HR for 2 days and documented every manual touchpoint
- 2Built BPMN process maps for AS-IS and TO-BE flows
- 3Ran a value stream mapping session with HR, IT, Finance, and Legal
- 4Authored 80 user stories with detailed acceptance criteria
- 5Led UAT with 60 test cases across 4 user roles, all passed pre-launch
The Outcome
Onboarding time cut from 5 days to 8 hours. HR coordination effort reduced by 70%. New hire experience score improved by 35% in the first quarter post-launch.
Tools Used
JIRAConfluenceLucidchartFigmaBPMN